Mermaid Braids

Cancellation Policy

General • Prices include the cost of hair extensions only if specified on the service; otherwise hair is additional. • Removal of previous braids is not included unless booked. • Longevity depends on hair type, lifestyle, and aftercare. Follow the aftercare provided during session. Deposits & Payments • A $50 non-refundable deposit is required to secure your appointment. No spots are held without a deposit. • The deposit is applied to your final service total (it is not an extra fee). • Remaining balance is due on the day of service (CASH ONLY). E-transfer will be an additional 5% on the remaining balance. • If you book online by card, you authorize Wix/processor to store your payment method for this booking. Rescheduling & Cancellations • You may reschedule once using the same deposit if you do so 48 hours after cancelling. • If you do not reschedule within 48 hours after cancelling, the deposit is forfeited and a new deposit is required. • Cancellations made less than 72 hours before the appointment may be charged 50–75% of the remaining balance (based on time, service length, and lost slot). • A second cancellation/reschedule requires a new deposit. Late Arrivals & No-Shows • Please message if you’ll be late. A short grace period may apply when the schedule allows. • Arriving 30+ minutes late without prior notice counts as a No-Show. • No-Shows are charged 100% of the service value and the deposit is forfeited. Bringing Your Own Hair (if allowed) • Hair must be salon-quality (no plastic-feeling fiber). Incorrect length/quality can lead to refusal of service. Hair must be dropped off 2 days prior to appointment. • Custom color blending incur an additional fee. Card-on-File Authorization (for online card bookings) • By booking, you authorize BraidsArt_byO to charge the payment method on file for applicable late-cancellation fees, no-show fees, and any outstanding balance according to this Policy. This authorization applies to the original appointment and any rescheduled date for the same service. Agreement • By completing your booking (checking the required box), you confirm you have read, understand, and agree to this Policy, including the non-refundable deposit, timelines, and potential fees.

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